The Shopping Bag

FAQs

What does 'Final Sale' mean?

If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.

 

Can I use more than one coupon on my order?

No, sorry! Our system only accepts the last coupon entered. Coupon codes cannot be combined.

 

My order status says, "pending." What does that mean?

'Pending' just means that our system successfully received your order! Once the order leaves our fulfillment center, we'll email you a tracking number, and your order status will change to 'Shipped.'

 

Oh, no! An item I love is out of stock! What can I do?

Sign up for a notification - it's an easy way to vote for an item to be restocked. If that dress you've fallen in love with is sold out or that necklace you're dying to have is no longer available, just sign up for an email restock notification. That way, whenever the item comes back, you'll be the first person to find out!

 

Do you ship internationally?

Yes, we do! Read all about it on our shipping information page!

 

How do I checkout using Paypal?

  1. When viewing your shopping bag, click the 'Paypal Check Out' button.
  2. Sign into your Paypal account.
  3. Once signed in, click the 'Pay Now' button. NOTE: This will NOT charge your account until you submit your order during step #6.
  4. Review your shipping address, select your shipping method, and click the 'Continue to Payment Method' button.
  5. Your payment method of Paypal will automatically be selected. Review your billing address.
  6. Click the 'Complete Order' button to submit your order.

 

Where's my return?

Returns are usually processed within about 30 days after we receive your package, and we'll email you as soon as we open it! 

 

Do gift cards purchases qualify for special offers or promotions?

Sorry, but gift cards do not count toward the purchase amount required to be eligible for free shipping or promotional offers.

 

Can I return or exchange my free gift?

Sorry, but our free gifts cannot be returned or exchanged for other items. 

 

I just placed an order yesterday, and now you're offering a coupon. Can I use it on my previous order?

Sorry, but we are unable to retroactively apply coupons to orders that have already been placed.

 

Something I just ordered yesterday at full price is now on sale! Can I get the sale price?

Sorry, but we are unable to retroactively apply the sale price to orders that have already been placed.

 


Still not sure, or need to know more? Call us at 1-855-746-7232, or contact us via email or Live Chat

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