The Shopping Bag

Returns & Exchanges

We want you to absolutely love your purchase, but we know that from time to time what looks good in a picture simply won't do. With that in mind, The Shopping Bag gladly accepts returns within 14 days (including weekends) from the date you received your order. Returns must be received on or before the 14th day in order to be accepted. Please submit all return requests in ample time prior to the 14th day.

Sale items, beauty/cosmetic, earrings and intimates marked FINAL SALE are not eligible for refund, exchange, or store credit.
All returned items (defective or not) must have the original packaging, tags and accessories. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. When an item is returned to us and appears as though it has been worn, soiled, used in any way or if the tags have been taken off, no refund will be issued. Returns will not be accepted unless a return was authorized by The Shopping Bag with a unique return authorization code.
How to Start a Return
Returns are a breeze at The Shopping Bag! All domestic orders ship with a prepaid return mailing label. To ship an item back to The Shopping Bag please:

  1. Start your return by visiting our returns portal.
  2. Input your order number and email address used during checkout.
  3. Select the item(s) and quantity you would like to return.
  4. Select if you would like a refund or store credit.
  5. Submit your return request.
Our customer care staff will reply to you by email within 3 business days with the required RMA number and a return label. Shipping costs for unwanted items are your responsibility and will be deducted from your refund. Original shipping charges are non-refundable unless it is reported damaged.
Tracking My Return
To track your return's status at anytime:

  1. Visit our returns portal.
  2. Input your order number and email address.
  3. Click the 'Active Returns' link in the upper right corner.
  4. Click the order you are returning.
  5. Your return details will display include your confirmation number and current return status.

Please note, it may take up to 30 days to process your return. All updates will be sent to you by email.

Damaged Items

Every product undergoes careful inspection prior to shipment and is packaged for shipment with care. We strive in excellent customer service therefore if an item was damaged during shipment, please kindly contact our customer care team within 48 hours of receipt by email at When submitting your concern and please provide the following:

  1. Your full name
  2. Order number
  3. Item name and/or SKU # that you purchased
  4. The best contact email address
  5. Photos of the damage to the item(s)
  6. Photos of the interior and exterior packaging
We will then follow the process of the above return policy. Please note, we will not accept damage item return requests if not reported within 48 hours of receipt.
Chat Us

Live Chat to Speak with Customer Care!

Message Us

Call Us

1-855-SHOP 2 DAY


Need information fast?
Please refer to our FAQs page.